StorixaOne Unified Inbox
Manage connected Messenger, Instagram and WhatsApp conversations together.
06 / OMNICHANNEL COMMERCE
Every conversation can move the sale forward.
Bring Messenger, Instagram and WhatsApp into one context-aware workspace for answers, products, checkout links and human handoff.
Unified inboxAI sales assistantVoice & imageHuman handoff
◌ Product vision & illustrative interface · availability varies by feature
CUSTOMER CONVERSATIONQuestion → Product → Order
StorixaPREVIEW
A product-aware customer conversation
One connected inbox
Customer“Does this come in beige?”
AI lookupVariant + current stock
Suggested reply“Yes, beige is available.”
Next actionShare checkout link
Example interface · No live data
✦Reply where they are. Sell with context. Keep control.
SEE THE EXPERIENCE
From idea to action.
See the journey.
Reply where they are. Sell with context. Keep control. Explore the proposed flow using the four steps below.
STEP 01 / 04 Example scenario
Connect channels
Authorize the supported social account and messaging channels.
WHAT HAPPENS NEXTNew incoming conversations enter a single workspace.
STEP 02 / 04 Example scenario
Read available context
Use the incoming message, merchant catalog, channel metadata and authorized history.
WHAT HAPPENS NEXTMissing historical context is identified—not invented.
STEP 03 / 04 Example scenario
Prepare or send safely
Suggest a helpful answer, product option, offer or checkout link.
WHAT HAPPENS NEXTRisk and confidence thresholds decide when review is needed.
STEP 04 / 04 Example scenario
Continue after the sale
Help with approved order-status and support requests, with human takeover available.
WHAT HAPPENS NEXTCustomer and merchant can both see a coherent conversation.
Illustrative experience. These screens and examples do not access live merchant data.
WHAT'S INSIDE
Not just a feature.
A connected system.
The tools and workflows envisioned for Omnichannel Commerce are designed to work together instead of adding more disconnected dashboards.
Product-aware Replies
Answer stock, variant, delivery and policy questions using authorized merchant data.
Image, Voice & Ad Context
Interpret customer-shared product photos, voice notes and ad-reply context when available.
Smart Size & Variant Advisor
Guide buyers to a relevant variant based on product-specific details.
Negotiation Guardrails
Allow only merchant-configured offers; escalate bargaining requests beyond limits.
Autonomous Support & Handoff
Handle approved routines and transfer uncertain or sensitive issues to a human.
WHY IT MATTERS
Turn conversations into customer relationships.
For social-first merchants answering the same product questions all day.
Explore Storixa01Messages and sales in one workflow
02Context-aware product help with clear limits
03Human takeover when context or confidence is missing
GOOD TO KNOW
Questions, answered.
Clear expectations matter when AI and commerce operations meet.
Can Storixa read messages from before a merchant connected?+
Not automatically. Historical access depends on Meta/platform APIs and provided data; the assistant should ask for missing context rather than invent it.
Can it understand voice notes and product photos?+
These are planned multimodal workflows, subject to channel data access and consent.
Can it bargain with customers?+
Only within merchant-defined price and discount limits, with escalation outside the allowed range.