Answers for every stage of your business.
Search 100 answers about plans and billing, building your storefront, AI, personalization, channels and daily operations.
100 questions
Plans & billing
Are products, SKUs and basic orders truly unlimited?
There are no ordinary catalog or order-count caps. Fair-use limits still protect storage, bandwidth, very large imports, abusive API activity and high-compute work.
Does Storixa charge a platform fee on COD orders?
The platform fee is charged only when delivery is confirmed successful. Collection may use wallet balance, invoicing or an agreed courier settlement deduction; courier API access alone does not authorize deductions.
Are Meta ad credits or delivery subsidies included?
Not as recurring entitlements. Promotions may be offered to verified eligible accounts from a separate, capped grants wallet. Merchant-funded ad spend and courier fees are separate.
Do I pay separately for WhatsApp, SMS, AI images or advertisements?
Yes where the provider charges or where usage exceeds included credits. The plan price does not fund unlimited paid messaging, marketing spend or image generation.
Are these the currently active billing prices?
No. This is a proposed redesign for review. Connect approved price IDs and confirm billing, tax, platform-fee and grant policies before publishing.
Can I upgrade, downgrade, or cancel at any time?
Plan changes are intended. Timing, proration, cancellation, refunds and treatment of over-limit resources remain subject to the final billing policy. This page does not change a subscription.
Is there a discount for yearly billing?
The yearly option proposes 10% off the subscription. Plan cards show the annual amount paid upfront and yearly savings in USD. The estimator shows a monthly equivalent; successful-delivery fees, top-ups, tax and provider charges remain separate. Final approved prices and renewal terms need confirmation.
What currency are these prices in?
All subscription, successful-delivery and add-on prices in this comparison are in US dollars (USD). The page does not quote a BDT conversion rate.
What does the Free plan include?
The comparison includes one storefront, unlimited basic products, SKUs and orders, core editing and manual operations. It includes no monthly automated orders, and each successful delivery carries a proposed $0.08 platform fee.
Who is the Starter plan for?
Starter proposes a $3.99 monthly subscription, 10 automated orders per month and a $0.06 successful-delivery fee. It suits merchants who want full storefront editing, a custom domain and basic automation.
What is the difference between Growth and Scale?
Both propose advanced AI capabilities. Growth is $39 per month with 500 automated orders and a $0.05 delivery fee; Scale is $149 with 2,500 automated orders, higher AI allowances, three storefronts and a $0.04 delivery fee.
Do automated orders also incur the delivery fee?
Yes. An automation credit covers workflow capacity; it does not waive the platform fee when an order is successfully delivered. Merchant-funded courier charges remain separate too.
Is placing an order enough to trigger a delivery fee?
The proposed platform-fee event is confirmed successful delivery, not checkout or order creation. Automation credits follow a different event: the automated workflow beginning.
Are failed or cancelled deliveries charged as successful deliveries?
They are not successful-delivery events under the proposal. Courier, attempted-call or messaging costs may still arise; refunds and corrections after a recorded delivery require the final settlement policy.
Is the yearly subscription paid upfront?
The yearly cards show a proposed prepaid annual subscription total. The estimator divides it into a rounded monthly equivalent for comparison; that number is not a promise of monthly installment billing.
Does the annual discount reduce delivery or provider fees?
The proposed 10% discount applies to the subscription only. Successful-delivery fees, optional credit packs, taxes and external provider charges are calculated separately.
When do included automation credits reset?
Included monthly automation credits reset on renewal. The displayed automation allowances are monthly even when the subscription is billed yearly; purchased top-up expiry is disclosed separately.
Do unused credits roll over?
Monthly included automation credits reset rather than being presented as a permanent balance. Do not assume rollover or a top-up expiry date unless it is stated in the final purchase terms.
Can I add automation capacity without changing plans?
The proposal lists packs of 25 automated orders for $4.99, 100 for $14.99 and 500 for $69. Availability and final purchase terms need confirmation; presales AI usage is separate.
What is included in an automated-order pack?
Packs provide related fulfillment-workflow capacity. Confirmation attempts remain subject to call controls, and a pack does not provide unlimited presales replies, paid messages or courier services.
How is the AI image add-on priced?
The comparison proposes $15 for 100 AI image sets, with up to six generated images per set, or up to 600 images. Provider availability, generation policies and final credit terms apply.
Is extra AI engagement sold as unlimited replies?
No. Additional engagement is proposed as credit- or budget-based usage. A final unit price is not listed here, and paid WhatsApp or SMS charges may be additional.
Does the displayed estimate include taxes?
No. The estimator is before taxes, purchased top-ups and external courier, ad, messaging, calling or gateway charges. It combines the subscription with successful-delivery platform fees only.
Why does Growth show $59 for 400 deliveries?
At monthly billing, Growth is $39 plus 400 successful deliveries at $0.05 each, giving $59 before excluded costs. The 500 included automated orders do not reduce delivery fees.
Does changing the estimator change my subscription?
No. The estimator and monthly/yearly buttons only change this page's illustration. They do not create charges, buy credits or modify a live subscription.
Can I get a refund after downgrading?
Refund eligibility, proration and the effective date of a downgrade depend on the final billing policy. This pricing page does not promise an automatic refund or account credit.
Is a credit card required to use this pricing page?
No payment details are collected here. You can compare plans and estimate costs without a card; account setup and any future paid purchase happen in the Storixa app under its own terms.
Build & launch
Can I build a storefront without writing code?
The intended workflow is to choose a theme, edit sections, add products and publish without coding. Advanced design tools depend on plan and feature availability.
Can I use my own domain?
The proposed Starter, Growth and Scale plans include custom-domain support. Connecting a domain may require DNS setup and ownership verification; domain purchase or renewal costs may apply separately.
Can I move an existing store to Storixa?
Planned options include CSV/Excel catalog import and supported migrations from platforms such as WooCommerce or Shopify. Product, variant, customer, order, URL and media coverage needs checking for each source. Continuous sync is not implied.
Does Storixa support Cash on Delivery and online payments?
Storixa is designed for COD and supported gateways such as SSLCOMMERZ and eligible bKash/Nagad options. Online payments depend on an approved merchant gateway account and a working integration.
How many storefronts are included in each plan?
The comparison proposes one storefront on Free, Starter and Growth, and three on Scale. Additional-store availability and add-on pricing require confirmation.
Can I operate more than three storefronts?
Additional stores are described as an add-on, but a price and account limit are not published here. Share your store count and operational needs before selecting a final setup.
Can products have size and color variants?
Inventory and dependent variants are included across the proposed plans. Organize SKU-level prices and stock carefully so the selected size and color match the actual item you can fulfill.
Do I need to pay for a plan just to manage stock?
Basic inventory is included across the comparison, including Free. More advanced workflows, automation usage and operational integrations have their own plan and setup conditions.
What is the difference between Core and Full storefront editing?
Free is listed with Core editing, while Starter and above have Full editing. The comparison describes themes, sections and responsive controls; check the app for the exact controls available before choosing a plan.
Will my storefront work on a phone?
The intended storefront experience is responsive. Preview product pages, variant selection, cart and checkout at mobile widths before launch, especially after custom design changes.
Can I preview a design before publishing it?
Use the editor's available preview tools to review layout and content. A saved draft or local preview should not be treated as a public release; confirm the publish action and live storefront separately.
Does saving in Studio publish changes to shoppers?
A Studio save preserves editing work; it is not proof that a merchant storefront was published. Use the supported publication workflow and verify the resulting public page.
Can I change themes after adding products?
Theme editing and commerce records serve different purposes. Before publishing a theme change, preview how product content, images, navigation and checkout appear in the new layout; migration coverage depends on the editor.
Is domain registration included in the subscription?
Custom-domain support is included in proposed paid plans, but buying or renewing the domain is billed by your registrar. Domain ownership and DNS access are still required.
Why is my custom domain not connecting immediately?
Check domain ownership, the required DNS records and the connection status shown in the app. DNS and certificate provisioning can take time; this page does not guarantee a fixed activation window.
Can I connect a subdomain instead of my main domain?
Confirm the hostname patterns supported by the domain-connection flow before changing DNS. Keep other services, such as email and an existing website, on their intended records.
What should I check before launching a store?
Review product prices and stock, images, contact information, delivery rules, payment setup and policies. Test a complete checkout and verify the published domain rather than relying only on an editor preview.
Can I import product variants and images together?
Import coverage depends on the supported format and field mapping. Check SKU identifiers, variant relationships, image URLs, prices and inventory with a small sample before a full import.
Are very large catalog imports unrestricted?
Unlimited basic products does not mean unlimited bulk processing at once. Large jobs remain subject to fair-use, file-size, processing and provider limits; confirm a suitable batch approach for a large catalog.
Can I export my store data?
Data export and portability are included across the proposed plans, subject to account authorization. Confirm which records, media references and formats the export covers for your intended migration.
Does an import automatically stay synchronized with my old store?
Do not assume continuous synchronization from a one-time import. Ongoing updates, conflict handling and stock ownership need an explicitly supported integration and a clear operational setup.
Can my team help manage the store?
Team access is listed as Basic on Free, Included on Starter and Growth, and Expanded on Scale. Confirm seat counts and permissions in the app, and give each person only the access they need.
Is API access unlimited?
API and webhooks are governed by rate limits and fair-use rules. The comparison shows Core access on Free and Included access on paid plans; endpoint availability and quotas need confirmation.
Can wholesale and warehouse features be used by every merchant?
The comparison includes role-relevant wholesale and multi-warehouse features, with Core on Free and Included on paid plans. Availability depends on the merchant role and the supported workflow, not just selecting a plan.
AI & personalization
What is an automated order?
An order that enters a Storixa-managed fulfillment workflow. One credit is consumed when automated processing actually begins, not just when a basic order is placed. Presales messaging and abandoned checkouts use separate engagement allowances.
What if my automated orders run out?
Checkout, manual orders, inventory and basic storefront continue. New orders fall back to manual/rules-only handling. Purchase more credits anytime. Already-started workflows can complete.
Is AI calling really included?
Eligible automated orders can include up to three confirmation attempts each, within call-duration, carrier and abuse controls. Three attempts do not guarantee three answered calls. Provider contract terms must be finalized.
What AI features are included in each plan?
The proposed comparison includes dashboard AI requests, presales replies, product drafts, photography and personalized sessions. Growth and Scale include advanced AI tools with larger allowances on Scale. Usage, provider eligibility, merchant approvals and cost controls apply; extra credits and provider charges are separate.
Can Storixa AI launch ads or spend my budget automatically?
AI can prepare campaign drafts and recommendations. Spending, publishing and other consequential changes require merchant authorization and budget and permission controls. Results are not guaranteed.
Will every customer see a personalized storefront?
Personalization depends on eligible first-party behavior, consent, available recommendations and setup. New or unrecognized visitors receive a relevant default experience; every session is not necessarily unique.
How many dashboard AI requests are included?
The comparison proposes trial access on Free, 20 requests per month on Starter, 200 on Growth and 1,000 on Scale. Requests remain subject to token budgets and fair-use safeguards.
How many AI customer replies are included?
Proposed monthly allowances are trial-only on Free, 100 replies on Starter, 1,500 on Growth and 7,500 on Scale. These cover text inference; paid WhatsApp messages and other provider charges are separate.
How many AI product drafts can I create?
The proposal lists trial access on Free, 10 product drafts per month on Starter, 100 on Growth and 500 on Scale. Photo parsing and expensive vision work may require additional credits.
How much product photography is included in Growth and Scale?
Growth proposes 10 SKU image sets per month and Scale 50. Free and Starter list separate image credits. Generation availability and fair-use policies apply.
What does one SKU image set mean?
One set covers up to six generated images for one SKU. It is not a promise of six separate products, unlimited revisions or an unlimited number of source-image analyses.
How many advanced personalized sessions are included?
The comparison lists no included allowance on Free, trial access on Starter, 10,000 sessions per month on Growth and 50,000 on Scale. These are eligible sessions using heavier personalization computation.
Are ordinary recommendations the same as advanced personalized sessions?
No. The comparison separates popular or rule-based recommendations, session-aware suggestions and heavier AI personalization. An advanced-session allowance is not an ordinary page-view or basic-order limit.
What does Autonomous Store Director do on Starter?
Starter is listed with suggestions, while Growth and Scale list the Director as included. Suggestions and proposals still need the supported review, permission and cost controls before consequential changes.
Can AI change product prices without my approval?
Do not treat an AI suggestion as authorization to change prices. Publishing and other consequential changes must follow merchant permissions and the supported approval workflow.
How many storefront experiments can I run?
The comparison proposes three active tests on Growth and 15 on Scale, with none listed on Free or Starter. Test availability, safe rollout and reversible changes depend on the supported experimentation tools.
Does AI size advice guarantee a perfect fit?
No. Size and variant advice can help explain available product information, but fit depends on accurate measurements, size charts and the shopper's preferences. This feature uses available engagement allowance.
Can AI-generated product descriptions be published without review?
Review factual claims, prices, materials, sizes, delivery promises and language before publishing. A generated draft is assistance; the merchant remains responsible for the final product listing.
Do AI images replace accurate product photos?
Generated images should represent the item honestly. Check colors, logos, proportions and variants before use, and keep accurate source photos where shoppers need to verify the real product.
Are failed generations or retries always free?
Do not assume that a failed screen result means the provider incurred no cost. Charging, retries and refunds need the final usage policy; the comparison does not promise free unlimited retries.
Are the different AI allowances interchangeable?
The comparison lists separate allowances for dashboard requests, replies, drafts, photography and advanced sessions. It does not promise that unused units can be exchanged across those categories.
Does an automated-order credit include presales conversations?
No. Fulfillment automation and presales engagement use different allowances. A long conversation or an abandoned checkout is not automatically covered by one automated-order credit.
What if an AI provider is unavailable?
Provider availability can affect AI work even when a plan includes an allowance. Keep a manual way to handle urgent tasks, and check the app's current status instead of treating a plan as an uptime guarantee.
Does AI guarantee more sales or lower ad costs?
No. Recommendations, drafts and optimization are tools rather than guaranteed business outcomes. Results depend on products, traffic, data quality, creative, budget and merchant decisions.
Can I choose any AI model through my plan?
The comparison does not promise unrestricted model choice. Available models, supported tasks, token budgets and provider access depend on the feature and its current configuration.
What information should I give an AI assistant?
Use relevant product and business information you are authorized to share. Avoid adding passwords, API secrets or unrelated personal data to prompts, and review generated work before using it with customers.
Channels & operations
Can I connect Facebook, Instagram and WhatsApp?
The proposed comparison includes manual Messenger, Instagram and WhatsApp inbox access on Free and Starter, and manual plus AI access on Growth and Scale. Connections depend on approved Meta permissions, eligible accounts, messaging rules and supported APIs. Paid messages are charged separately.
Will Storixa automatically recover my old conversations?
Not necessarily. Social platforms may limit access to past messages. Available history, identity matching and imports depend on each platformâs permissions and supported export paths.
How do courier booking, COD verification and tracking work?
The planned workflow connects orders with verification, eligible courier accounts, delivery updates and COD reconciliation. Available providers, fraud checks and automation need confirmation for your plan and accounts.
Do I need my own courier account?
The proposed connected fulfillment workflow requires an eligible merchant courier account. Storixa's platform subscription does not replace courier onboarding, service coverage or the courier's delivery charges.
Is the platform delivery fee the courier charge?
No. The per-successful-delivery platform fee and the courier's shipping or COD service charges are separate costs. Include both when calculating your actual order margin.
Does connecting a courier let Storixa deduct money automatically?
No. Courier API access alone is not settlement authorization. Any wallet collection, invoice or courier-settlement deduction must follow an agreed and authorized billing arrangement.
When will COD money reach my account?
Remittance timing depends on the courier and your settlement agreement. Delivered, COD collected and funds settled are separate states; this page does not promise a fixed payout date.
Is an estimated delivery time a confirmed courier update?
No. An estimate helps set expectations; a confirmed tracking milestone comes from the supported courier workflow. Keep estimated arrival and courier-confirmed status distinct when communicating with shoppers.
Does AI risk screening guarantee that COD orders are safe?
No. Rules and AI-assisted signals can help review an order, but they do not guarantee fraud prevention or successful delivery. Review uncertain cases and maintain a manual decision path.
Does three-call support mean three answered calls?
No. The comparison describes up to three confirmation attempts per eligible automated order. Unanswered calls, carrier conditions, duration controls and provider terms affect what happens.
Can an abandoned-cart message be sent to every visitor?
Recovery depends on available contact information, consent, channel rules and the supported workflow. Paid messages and presales AI use can consume separate allowances or provider charges.
Are post-purchase messages free and unrestricted?
No. Follow-up features depend on plan, channel eligibility and usage allowances. WhatsApp, SMS or other provider charges can apply even when the workflow itself is included.
Do I need an approved payment gateway account?
Online payment methods depend on an eligible merchant account and a working integration with the provider. A Storixa plan does not guarantee gateway approval or waive processing fees.
Can I connect any personal Facebook or Instagram profile?
Connection support depends on eligible platform assets, approved permissions and supported APIs. Do not assume that a personal profile has the same integration access as a Page or professional account.
Why can a connected social channel stop working?
Expired or revoked access, account eligibility changes, platform permissions and messaging restrictions can interrupt a connection. Review the connection status and restore authorized access through the supported flow.
Can the unified inbox bypass platform messaging rules?
No. Messenger, Instagram and WhatsApp connections remain subject to each platform's permissions, eligible accounts and messaging policies. A unified view does not grant unrestricted messaging rights.
Is Meta ad spend included in Growth or Scale?
No. AI campaign tools and optimization are separate from merchant-funded ad spend. Your eligible ad account, permissions, approved budget and Meta charges still apply.
Does a campaign draft start an advertisement?
A draft is preparation for review. Publishing an ad or spending a budget requires merchant authorization, supported account permissions and the appropriate budget controls.
Is Meta Pixel and basic CAPI available on Free?
The comparison lists Meta Pixel and basic CAPI on all plans with an eligibility marker. Setup, usage conditions and the provider's integration requirements still apply.
Will analytics report every sale and visitor perfectly?
Reporting depends on the events collected, consent, browser behavior and connected sources. Missing signals and attribution limits can create differences; operational order and payment records should be checked separately.
How much analytics history is included?
The proposed event/report history is seven days on Free, 30 on Starter, 90 on Growth and 180 on Scale. These reporting windows do not define retention of durable financial records.
What support level comes with each plan?
The comparison lists self-serve support on Free, email on Starter, standard support on Growth and priority on Scale. No response-time or uptime SLA is implied without a separate contract.
What details help when reporting an order or integration issue?
Share the affected store, relevant order or connection reference, time, expected behavior and the error shown. Remove passwords, provider tokens and unrelated customer details before sending screenshots or logs.
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